Returns
RIGHT TO RETRACT
In application of articles L.221-18 et seq. of the Consumer Code , within fifteen (15) days from receipt of the order, the customer may request from RAZKA BRAND the return of the product(s). (s).
To do this, the Customer will go to their order history and must complete the online returns form which includes all the instructions for returning the product ( s). From France, a prepaid return label service is offered. In the case of a return from a country other than France, the customer must return the product ( s) at his own expense except in the case where he has received a product with a manufacturing defect or which does not correspond not to his initial order .
The return is at the customer 's risk . The product must be returned in its original packaging, in its original condition, new, unworn, unwashed, accompanied by the return slip, to the following address :
RAZKA BRAND – Return service
4 rue du Helder, 64200 Biarritz, France.
If the customer fails to comply with these conditions, in particular the return or exchange conditions, RAZKA BRAND will not be able to reimburse the products concerned.